Training

Coaching:

Based on the GROW model this will help train key members of your team in this skill that is vital to effective management and staff development.  It can also be used by your team with clients/customers to help them make difficult decisions.

Looking after your older clients/customers:

Based on my experience as Advice and Quality Manager for Age UK, running their Advice and Information in-depth helpline from August 2012 to January 2022.  I can help you understand key issues and needs for older clients and how to meet them effectively.

Staff wellbeing and avoiding burnout:

My years working in busy organisations combined with my Level 4 Counselling Diploma and Level 5 CMI qualification make me ideally placed to offer staff wellbeing training around keeping themselves safe and avoiding burnout.  This assists with avoiding high levels of absence and improving retention.  I can also change this slightly to give an emphasis towards dealing with compassion fatigue in organisations where this is appropriate.

I can tailor these courses to meet your needs and they can be delivered either online or in person.  Any course delivered face to face will have travel and possible overnight expenses attached, unless local to my home base within Devon.

Fees will vary depending on the amount of delegates and time taken.  I prefer not to work with any more than 10/12 delegates for maximum effectiveness.

A guideline would be a half day course would be likely to be around £400 and a full day course around £750.  I will consider reduced rates for non-profit making organisations.

I am also happy to offer informative and enjoyable sessions for team building days, and can focus this around what you would like for your organisation and agree a fee accordingly.

Please email me at lindsey@quietudecounselling.co.uk for further information and to arrange an informal chat.